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Hotel casa maya cancun reviews11/9/2023 ![]() ![]() Other than different color lounges, having pillows and probably better drink service, the beach was no different than the one we were on all week. She said that she wanted to tell us how different our vacation would be if we were Elite members! Wouldn't you think that a resort would treat ALL guests the same? They have a separate section of their beach designated for their members only! All week, I think we saw 2 couples there. She said that the only people at the resort were exchanges for RCI & Interval and then their Elite members. We told her that we were not interested in buying another timeshare. Once the check-in paperwork was completed ( it went fairly quick), we were told that we could not have our room keys until we sat with the timeshare representative! We were shown to a table in the lobby bar and waited almost 20 minutes before she arrived. First, as our airport transportation ( USA Transfers- great!) pulled up to the front door, the timeshare rep was already waiting for us! They had my last name wrong so she "allowed" me to go to the check-in counter. This resort is the one that we will not return to. We have been to Cancun three consecutive years and have stayed at a different resort each year. We did not want our rooms cleaned daily and they respected that only cleaning on the day we requested. They always needed to go find someone else to help us. I've always been told to start with the positive first, so.most all the staff were very friendly and tried to be helpful, although the majority did not speak or understand English. We just returned from Casa Maya last night. Logically we know that they are doing their job but we were on vacation and had already decided what we wanted to spend for it. As timeshare owners we are very familiar with "upgrade" sales tactics and we resented being held "hostage" while waiting 30 minutes for our room to be ready and to get our keys. We refused this conversation since we were stressed and exhausted after enduring a full day of travel. One drawback was the pressure we received from the time share representative who tried to speak with us immediately after we registered. After becoming familiar with the area we rented our car at the resort which proved to be convenient, inexpensive and efficient. For adventure we rode the public buses for a couple of days to "check out the area" without the stress of driving. We had a one bedroom unit with a fully equipped kitchen in order to enjoy a lot of our meals "at home". Accommodations and activities are extensive. Their beach has beautiful white sand (water shoes not needed) and warm water. Casa Maya is a very clean and friendly resort providing daily maid service if wanted. We used their private shuttle service from the airport which cost a little more than a group shuttle service but reduced the ride time considerably.
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